PORT VILA, APRIL 10th, 2025. The Office of the Public Service Commission (OPSC) has begun conducting online customer care service feedback beginning April 10th, 2025.

The Innovation and Policy Development Unit under the OPSC is embracing the digital era by establishing an online feedback mechanism (QR code) that will enable the public at large to submit any complaints or feedback regarding the quality of service provided by all government line agencies.

The primary purpose is to assess customer satisfaction, identify areas of improvement, and understand customer’s needs, preferences, and concerns. By collecting this information, the OPSC can make data-driven decisions to enhance its overall customer care experience, resolve recurring issues, and build stronger, long-lasting relationships with the clients.

The QR Code will be placed on all government front offices, Public Service Commission website, line ministries Facebook pages, notice boards and government vehicles under the responsibility of the OPSC.

Customers may share their concerns by simply scanning the QR code, which contains seven (7) questions. The OPSC will be responsible for the management of Customer Feedback.

The OPSC seeks to refine its approach to meet and exceed customer expectations and this can only be done through such platform to evaluate the responsiveness, professionalism, problem solving and overall customer experience.